Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid subscriptions, one-time packages and add-ons purchased from Innovexsis Consulting LLP (“Innovexsis”, “we”, “us” or “our”) across the Innovexsis branding and campaign management platform and its associated portals, sub-portals and product lines (collectively, the “Platform”).

By completing a purchase you agree to this policy together with our Terms and Conditions. Payments are processed by our payment provider (Razorpay) in Indian Rupees for customers in India and in the displayed currency for international customers, inclusive of applicable conversion, gateway charges and taxes shown at checkout.

The Platform provides digital software-as-a-service, artificial-intelligence and automation features that are delivered and consumed electronically. Access is provisioned immediately or shortly after successful payment. There is no physical product and no shipment.

Because value is delivered continuously through access, usage quotas and generated outputs, fees are charged for the service made available to you during each billing period rather than for a discrete deliverable.

Paid plans are billed on a recurring basis (monthly or the interval shown at checkout) as automatic auto-debit until cancelled. The exact tax-inclusive amount shown at checkout is what is charged on each renewal.

You authorise these recurring charges through the payment provider when you subscribe. Prices, quotas and features may change prospectively with reasonable notice; any change applies from the next billing cycle.

You may cancel a subscription at any time from the in-app Plans & Billing page. Cancellation stops all future renewals and takes effect at the end of the current, already-paid billing cycle. You retain access to paid features until that date.

Cancellation does not, by itself, generate a refund of amounts already charged for the current or previous cycles, except where required by applicable law or expressly stated in this policy.

Except where mandatory consumer law requires otherwise, subscription fees already charged are non-refundable, including for partially used billing periods, unused quotas or accidental renewals not cancelled before the renewal date.

We may, at our discretion, issue a full or pro-rated refund where: (a) a technical fault attributable to Innovexsis prevented all meaningful use of the paid service for a sustained period and could not be remedied; (b) you were charged in duplicate for the same period; or (c) a charge was made in clear error. Approved refunds are returned to the original payment method.

One-time packages and add-ons are non-refundable once the associated service has been initiated, generated or delivered. Where a one-time item has been paid for but not yet initiated, you may request cancellation for a refund.

To request a refund or raise a billing concern, contact us at director@innovexsis.com from your registered email within 7 days of the charge, including your account email, the transaction/payment reference and a description of the issue.

We aim to acknowledge refund requests within 3 business days and, where a refund is approved, to initiate it within 7 business days. The time for the amount to appear in your account depends on your bank or card issuer and the payment provider, and is typically 5–10 business days after initiation.

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of the account pending resolution. We cooperate fully with the payment provider’s dispute process and retain records of authorisation, delivery and usage.

This policy is governed by the laws of India and is to be read with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits any non-excludable right you have as a consumer under Indian law.

For any refund, cancellation or billing grievance, contact the Grievance Officer — the Designated Partner, Innovexsis Consulting LLP — at director@innovexsis.com. Complaints are acknowledged within 48 hours and ordinarily resolved within one month.

We may update this policy for legal, security, supplier or product reasons. Material changes will be notified through the Platform or your registered contact details, and continued use after the effective date constitutes acceptance where permitted by law.

Questions about refunds, cancellations or billing may be sent to Innovexsis Consulting LLP at director@innovexsis.com.